Job description
We are seeking a friendly and efficient Healthcare Customer Service Representative to assist our patients with their inquiries and appointment scheduling. The ideal candidate will have excellent communication skills and a patient-centered approach.
Responsibilities:
- Respond to patient inquiries via phone, email, and in-person
- Schedule and manage patient appointments
- Provide information on services and procedures
- Handle patient concerns and escalate issues when necessary
Qualifications:
- High school diploma or equivalent; associate's degree preferred
- Previous experience in a healthcare customer service role
- Excellent verbal and written communication skills
- Proficient in using healthcare management software
Other benefits
- Health, dental, and vision plans, tuition assistance for our employees and their families, paid time off, flexible spending accounts.
- 2:1 retirement plan contributions, child care centers, and up to $50,000 housing subsidy
- ICF (International Coach Federation) certified
- CEAP Certified Employee Assistance Professional desired, but not required.
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