Healthcare Customer Service Representative

Job description

We are seeking a friendly and efficient Healthcare Customer Service Representative to assist our patients with their inquiries and appointment scheduling. The ideal candidate will have excellent communication skills and a patient-centered approach.

Responsibilities:

• Respond to patient inquiries via phone, email, and in-person
• Schedule and manage patient appointments
• Provide information on services and procedures
• Handle patient concerns and escalate issues when necessary

Qualifications:

• High school diploma or equivalent; associate's degree preferred
• Previous experience in a healthcare customer service role
• Excellent verbal and written communication skills
• Proficient in using healthcare management software

Other benefits

• Health, dental, and vision plans, tuition assistance for our employees and their families, paid time off, flexible spending accounts.
• 2:1 retirement plan contributions, child care centers, and up to $50,000 housing subsidy
• ICF (International Coach Federation) certified
• CEAP Certified Employee Assistance Professional desired, but not required.